| withdrawal from the contract | exchange | complaint

NOSENE s.r.o
with its registered office at Stromová 54, 831 01 Bratislava – Nové Mesto, Slovak Republic Registered in the Commercial Register of the District Court Bratislava I, sec. Sro, insert no. 111075/B IČO: 50 291 203 , VAT: 2120277896, ID VAT: SK2120277896

Complaint number (dated): to be filled in by NOSENE …………………………………….
Operation: To be filled in by NOSENE ………………………………………….
He took over: Completed by NOSENE ……………………………………………..

Name and surname:……………………………………………. Order no. / FA number ……………………………
Date and signature:…………………………… e-mail address:………………………………………………….
Phone number:………………………………………………………

Bank account number (IBAN)*………………………………………………………….

FORM

Name of returned goods + ID number /according to the invoice ……………………………..
Size………………………………………..

Reason – circle **
** reasons for returning/exchanging goods

1. Large/wide product
2. small/narrow product
3. poor quality
4. looks different than in the photo
5. another product arrived
6. other (please specify) ………………………………………
7. defective goods (specify)…………….

Mark the request
returns and refunds
exchange of goods for other goods of the same value
goods complaint – repair

In case of complaint, please describe the defect ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

WITHDRAWAL FROM THE CONTRACT (RETURN OF GOODS)

• you can return the goods within 30 days of delivery
• Returned goods must be:
  • with original labels, undamaged beyond inspection
  • in the original packaging, which must not be defaced or damaged beyond the scope of acquaintance with the goods
• we recommend that you pack the goods properly and keep the proof of dispatch – we do not accept responsibility for damaged or lost goods.
• you are not obliged to give reasons for returning the goods, but by providing this information you are helping us to improve our offer
• if you are not satisfied with a refund to your bank account, please inform us of your preferred method. Money will be refunded within 14 days

EXCHANGE OF GOODS

• You can exchange the goods within 14 days of delivery. The required condition of the returned goods is specified in the withdrawal (see above)
• if you wish to exchange the purchased goods for other goods, you must write to us and tell us what goods you are interested in
• You will receive a receipt for the new goods issued for the full price of the goods.
• If the amount of the exchanged goods will be higher, you will pay this when the exchange is delivered. The overpayment will be refunded to your account.

COMPLAINT CONCLUSION (C.1) Complaint closed as:

REQUIRED (To be filled in by NOSENE)
defect correction
replacement of defective goods
cancellation of the contract of sale (full refund of the said goods)

UNDOCUMENTED ( To be filled in by NOSENE)

Customer with the end of the complaint procedure (seller’s opinion)
agrees
disagrees

Date: ………………………………………
Customer signature: ………………………………………
Date of closure of the complaint procedure: ……………………………
Stamp and signature of the seller: …………………………………