Terms of Use | Complaints Policy

General Terms and Conditions (GTC)

The operator of the online shop (hereinafter referred to as “e-shop” or “online shop”) located on the Internet domain www.nosene.sk (hereinafter referred to as “Internet domain”) is:

NOSENE, p. r. o.

Headquarters: Stromová 54, 831 01 Bratislava – Nové Mesto

Registration: in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert number: 111075/B

ICKO: 50 291 203

DIC: 2120277896

VAT NUMBER: SK2120277896

tel: +421 918 562 327

E-mail: ahoj@nosene.sk

supervisory authorities: Slovak Trade Inspection Authority, Prievozská 32, 820 07 Bratislava

(hereinafter referred to as “NOSENE”)

1. BASIC PROVISIONS

The Seller is the company NOSENE, which in the conclusion and performance of the purchase contract acts within the scope of its business activities in its own name, on its own account and which sells the General Terms and Conditions (GTC) through the online store.

The operator of the online shop (hereinafter referred to as “e-shop” or “online shop”) located on the Internet domain www.nosene.sk (hereinafter referred to as “Internet domain”) is:

NOSENE, p. r. o.

Headquarters: Stromová 54, 831 01 Bratislava – Nové Mesto

Entry: in the Commercial Register of the District Court Bratislava 1, Section: Sro, Entry No.: 111075/B

ICKO: 50 291 203

DIC: 2120277896

VAT NUMBER: SK2120277896

tel: +421 918 562 327

E-mail: ahoj@nosene.sk

supervisory authorities: Slovak Trade Inspection Authority, Prievozská 32, 820 07 Bratislava

(hereinafter referred to as “NOSENE”)

1. BASIC PROVISIONS
   • The seller is the company NOSENE, which, in the conclusion and fulfillment of the purchase contract, acts within the scope of its business activities in its own name and on its own behalf. Through the online store, the company sells goods and services.
   • The customer is a natural or a legal person purchasing goods through the online store.
   • The term ‘goods’ refers to products or services, including tickets for courses and events, which can be purchased in the online store.
2. ORDERING GOODS AND CONCLUSION OF THE PURCHASE AGREEMENT
   • Goods can be purchased by a customer via e-shop operated on the website
   • The customer will conclude the order by pressing the ‘Order with payment obligation’ button. Before submitting, the customer has access to a link to these Terms and Conditions, and upon submitting the order, confirms being acquainted with and agreeing to these Terms and Conditions.
   • “By submitting the order, the customer confirms that they have had the opportunity to acquaint themselves with:”
     • the properties of the goods;
     • the total price that the customer is obliged to pay to the seller.
       
   • After submitting the order, it will be registered in the e-shop system, and at the same time, the seller will send to the customer’s email address:
     
3. Order confirmation with information about the ordered goods (the confirmation includes the order number, the name and specification of the goods, information about the price of the goods and delivery costs (postage), payment method, information about the estimated delivery time of the goods, details about the delivery location, information about the seller, and any other relevant information);
   
4. Link to the form for exercising the customer’s right to withdraw from the contract;
   
5. text of terms and conditions, which are valid and effective at the time of placing an order by the customer;
   
6. link to the seller’s complaint procedure.
   • The purchase agreement is considered concluded with the delivery of the confirmation email confirming the acceptance of the order.
   • The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order, and the customer undertakes to pay the agreed price.
     
7. PRICES
   • Seller is a VAT payer
   • All prices of goods in the order as well as in the online shop are stated including VAT at the rate specified by the applicable legal regulations. However, the price does not include the cost of delivering the goods.
   • Promotional prices are valid until the date specified in the online store or until stocks are depleted. Any additional discounts provided beyond the discounts indicated for individual products in the online store, customer-specific individual discounts, or other discounts are not combinable with each other.
     
8. PAYMENTS
   • The customer can pay for the goods followingly:
     • wire transfer via payment gateway from the his bank account to seller´s bank account based on the issued invoice
     • cash or by debit card when receiving the goods at the seller´s premises

The seller does not charge a fee for payment of the price. The Seller informs the Customer that the entity with which the price is paid may charge a fee for the payment (bank transfer fees, etc.).

Payment is understood as the moment of crediting the price to the Seller’s bank account or the moment of confirmation by the payment intermediary of its realization or the moment of receipt of payment in cash in the shop.

• The payment is only possible in EUR.

1. DELIVERY TERMS
   • The goods will be ready for pick-up immediately upon notification by email, typically within 24 hours, or at the time specified in the informational email.
     
2. DORUČENIE TOVARU
   • Zákazník si môže prevziať tovar nasledovne:
     • personally at the seller’s premises at the address Obchodná 48, 811 06 Bratislava;
     • prostredníctvom kuriérskej spoločnosti UPS (doručenie na zadanú adresu, poplatok v rámci Slovenskej republiky vo výške 3,50€, v prípade zaslania do Českej republiky vo výške 6,50€ )
       
   • The customer is obligated to take over the goods at the agreed place and time in person or ensure its collection. The customer will confirm the acceptance of the goods in writing on the delivery note, which also serves as proof of payment for the goods in the case of cash on delivery. Along with the goods, the customer will receive an invoice, which also serves as a warranty certificate.
     
   • The obligation to deliver the goods is considered fulfilled even if the customer does not take over the goods at the agreed time and place or refuses to accept the goods. In the event that the customer does not take over the goods and the goods are returned, the seller has the right to terminate the purchase contract and demand reimbursement from the customer for the costs associated with the return of the goods (postage related to the return of the goods). Re-delivery of the shipment is possible only by mutual agreement.
     
   • The Seller is not responsible for delayed delivery of the goods caused by the carrier (Slovak Post, courier) or an incorrectly provided recipient address. The customer acquires ownership rights to the goods upon their receipt at the place of delivery and full payment of the purchase price. The transfer of the goods to the customer upon receipt also entails the risk of accidental loss or deterioration.
     
   • Upon receiving the shipment, the customer is obliged to inspect the package to check for any damage to the package (mechanical damage caused during transportation) and whether the goods are free from defects. In the case of visible damage to the package or the goods, the customer is entitled to refuse acceptance of the shipment.
     
3. NOTICE OF CUSTOMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
   • The customer is, in accordance with the law, entitled to withdraw from the purchase agreement without stating a reason within 14 business days from the day of:
     • conclusion of the contract, in the case of a service contract or a contract for the provision of electronic content not supplied on a tangible medium;
     • when the customer or a third party designated by the customer, excluding the carrier, takes possession of the goods, in the case of a contract for the sale of goods;
     • when the customer or a third party designated by the customer, excluding the carrier, takes possession of the last item or piece, if the goods ordered in one order are delivered separately;
     • when the customer or a third party designated by the customer, excluding the carrier, takes possession of the last part or piece, if the goods consist of multiple parts or pieces;
     • when the customer or a third party designated by the customer, excluding the carrier, takes possession of the first delivered goods, if the goods are delivered repeatedly over a defined period.
   • When exercising the right to withdraw from the contract, the customer informs about their decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or email) to the address of the seller provided above. For this purpose, the customer may use the model withdrawal form, which was sent to them together with the order confirmation and is also an annex to these GTC. The customer can fill out and send the model withdrawal form or any other clear statement of withdrawal from the contract. The withdrawal period is deemed observed if the customer sends the notice of exercising the right to withdraw from the contract before the withdrawal period expires.
   • After withdrawal from the contract, all payments made by the customer in connection with the conclusion of the contract, especially the price, including the costs of delivering the goods, will be refunded. This does not apply to additional costs if the customer chose a different type of delivery than the cheapest standard delivery offered by the seller. The payments will be refunded to the customer without undue delay, no later than 14 days from the day the notice of withdrawal from the contract is received by the seller. The refund will be made using the same payment method that the customer used for the initial transaction, unless the customer expressly agrees to a different payment method, and without charging any additional fees.
   • The payment for the goods will be refunded to the customer only after the returned goods are delivered back to the seller’s address or upon presentation of a document proving the shipment of the goods back, whichever occurs sooner. The customer shall return the goods or deliver them to the seller’s address no later than 14 days from the exercise of the right to withdraw from the contract. The deadline is considered met if the goods are sent back before the expiration of the 14-day period. The customer bears the direct costs of returning the goods. The customer is only responsible for any decrease in the value of the goods resulting from handling them in a way other than necessary to ascertain the nature, characteristics, and functioning of the goods. The customer bears the costs associated with returning the goods to operation.

• If the customer has requested the commencement of services during the withdrawal period, they are obliged to pay the seller the price for the services actually provided until the day they notified the seller of the decision to withdraw from the contract.

• The option to withdraw from the contract upon delivery of goods or provision of services is excluded for items according to this list:
  • provision of a service if its provision began with the explicit consent of the customer and a declaration that they were duly informed that by giving this consent, they lose the right to withdraw from the contract after the complete provision of the service, and at the same time, they received confirmation of giving this consent, and if the service has been fully provided.
  • sale of goods made according to the special requirements of the customer, custom-made goods, or goods specifically intended for an individual customer.
  • sale of goods that, due to their nature, may become inseparably mixed with other goods after delivery.
  • provision of services related to activities during leisure time, according to which the seller undertakes to provide these services at an agreed-upon time or within an agreed-upon period (this primarily includes tickets for a course, event, or other activity).
  • In case of purchasing tickets for courses or other events, the seller is obliged to promptly inform the customer about the cancellation of the course or other event on the social network profile Facebook (facebook.com/NoseneSecondhand) or on the website www.nosene.sk, or by email or phone, if such contact information for the customer is available. The customer has the right to apply the paid amount to another course or event offered by NOSENE, or the right to a full refund of the amount paid.

• PERSONAL DATA PROTECTION
  • All personal data provided by the customer in the context of ordering goods is necessary for processing the order, valid conclusion of the purchase agreement between the seller and the customer, and fulfillment of all obligations arising from the contract between the seller and the customer. The provision of personal data occurs when the customer submits the order or registers customer data on the seller’s website – nosene.sk or through the profile on the social network Facebook (www.facebook.com/NoseneSecondhand), to the extent of the data specified in the order form or registration form.

In the case of registration, this data is stored in a protected database on the server so that it does not have to be re-entered each time the customer visits. This data is processed by the seller only for the purpose of order processing. The customer can change their data and other settings at any time or. update your account on the www.nosene.sk website. If the customer wishes to cancel their registration, they can do so by email. The customer’s account will thus be deactivated and the data deleted within 10 days of receipt of the revocation of consent.

• The client can check his personal data any time after logging in on www.nosene.sk and in case of a change the client can do so via his account on www.nosene.sk website.

The Seller shall not disclose, make available or provide the Customer’s personal data to any other entities, except for entities with which cooperation is necessary for order processing. These are mainly banks (name and surname), delivery services (delivery address) and Slovenská pošta, a.s. (delivery address). However, these data are always provided on a one-off basis for the processing of a specific order and the fulfilment of the seller’s obligation under the purchase contract. The Seller shall carefully secure the database of personal data against damage, destruction, loss and misuse.

• The period of collection and processing of personal data coincides with the duration of the customer’s registration on the website of the online store. For billing, record-keeping, debt collection, and handling of claims for the provided service, for processing participant submissions, asserting rights, or fulfilling other obligations imposed by generally binding legal regulations, the seller is authorized to keep records of personal data even after the termination of the purchase agreement.
• The customer may assert all their rights as a data subject in writing with the seller, according to the relevant provisions of Act No. 122/2013 Coll. on the protection of personal data and on amendments and supplements to certain laws, as amended. The customer also has the right to file a motion to initiate proceedings for the protection of personal data with the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava.

1. OTHER PROVISIONS
   • ny disputes between the Seller and the Customer can also be resolved through an out-of-court dispute resolution. The entity for out-of-court dispute resolution is the ‘Slovenská obchodná inšpekcia, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27,’ or another authorized person listed in the list of alternative dispute resolution entities (the list is available on the website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show).
   • The complaint procedure is governed by the seller’s complaint regulations. The wording of the complaint regulations is located in the e-shop link.
   • These general terms and conditions are governed by the legal regulations in force in the Slovak Republic.
   • The legal relationships established by the purchase agreement shall be governed by the provisions of the purchase agreement (i.e., the binding order and order confirmation, or individually agreed conditions), the provisions of these general terms and conditions, and relevant legal regulations. The provisions of the purchase agreement take precedence over the provisions of these general terms and conditions and the dispositive provisions of generally applicable legal regulations.
   • The customer declares that they have acquainted themselves with these Terms and Conditions and undertakes to comply with them.
   • The seller reserves the right to change these Terms and Conditions. The Terms and Conditions or their amendments are valid and effective from their publication on the seller’s website. Legal relationships arising from the purchase contract are always governed by the general terms and conditions effective at the time of the binding order for the goods.
   • These General terms and conditions are applicable and effective as of 1.9.2019

1. goods and services.
2. The customer is a natural or a legal person purchasing goods through the online store.
3. The term “goods” refers to products or services, including tickets for courses and events, which can be purchased in the online store
4. ORDERING GOODS AND CONCLUSION OF THE PURCHASE AGREEMENT
   • Goods can be purchased by a customer via e-shop operated on the website
   • The customer will conclude the order by pressing the ‘Order with payment obligation’ button. Before submitting, the customer has access to a link to these Terms and Conditions, and upon submitting the order, confirms being acquainted with and agreeing to these Terms and Conditions.
   • “By submitting the order, the customer confirms that they have had the opportunity to acquaint themselves with:”
     • the properties of the goods;
     • the total price that the customer is obliged to pay to the seller.
   • After submitting the order, it is registered in the e-shop system, and simultaneously, the seller sends to the customer’s email address following:
5. order confirmation with information about the ordered goods (confirmation includes the order number, name and specification of the goods, information about the price of the goods and delivery costs (postage), payment method, information about the estimated delivery time of the goods, details about the delivery location, information about the seller, and any additional information;
6. link to the form for exercising the customer’s right to withdraw from the contract;
7. The wording of the Terms and Conditions that is valid and effective at the time of placing the order by the customer.”
8. link to the seller’s complaint procedure.
   • The purchase agreement is considered concluded with the delivery of the confirmation email confirming the acceptance of the order.
   • The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order, and the customer undertakes to pay the agreed price.
9. PRICES
   • Seller is a VAT payer
   • All prices of goods in the order as well as in the online shop are stated including VAT at the rate specified by the applicable legal regulations. However, the price does not include the cost of delivering the goods.
   • Promotional prices are valid until the date specified in the e-shop or until stock is sold out. Any additional discounts beyond those specified for individual products in the online store, personalized customer discounts, or other discounts shall not combined.
10. PAYMENTS
    • The customer can pay for the goods followingly:
11. by bank transfer from their account to the seller’s account based on the issued proforma invoice,
12. cash or by debit card when receiving the goods at the seller´s premises

The seller does not charge a fee for payment of the price. The Seller informs the Customer that the entity with which the price is paid may charge a fee for the payment (bank transfer fees, etc.).

Payment is understood as the moment of crediting the price to the Seller’s bank account or the moment of confirmation by the payment intermediary of its realization or the moment of receipt of payment in cash in the shop.

• The payment is only possible in EUR.

1. DELIVERY TERMS
   • The goods will be ready for pickup immediately upon notification via email, typically within 24 hours or within the timeframe specified in the informational email.

• DELIVERY OF GOODS
  • The customer can receive the goods:

1. personally at the seller’s premises at the address Obchodná 48, 811 06 Bratislava;
2. “through the courier company UPS (delivery to the specified address, fee within the Slovak Republic amounting to €3.50, in case of delivery to the Czech Republic amounting to €6.50)
3. via Slovenská pošta – cash on delivery, (postage 3,50€)
   • The customer is obliged to personally take delivery of the goods at the upon-agreed place and time or arrange for their receipt. The customer will confirm the receipt of the goods in writing on the delivery note, which also serves as proof of payment in the case of cash on delivery. Along with the goods, the customer will receive an invoice, which also serves as a warranty certificate
   • The obligation to deliver the goods is considered fulfilled even if the customer does not accept the goods at the agreed time and place or refuses to accept the goods. If the customer does not accept the goods, and the goods are returned, the seller has the right to withdraw from the purchase contract and demand compensation from the customer for the costs associated with the return of the goods (postage related to the return shipment). Redelivery of the shipment is possible only by mutual agreement.
   • The seller is not responsible for delayed delivery of goods caused by the carrier (Slovenská pošta, courier) or incorrect recipient address. The customer acquires ownership rights to the goods upon receipt at the place of delivery and complete payment of the purchase price. Upon receipt of the goods, the risk of accidental destruction and accidental deterioration also passes to the customer.
   • Upon receipt of the shipment, the customer is obliged to inspect the package to ensure that the packaging has not been damaged (mechanical damage caused during transport) and that the goods are without defects. In case of visible damage to the package or the goods, the customer is entitled to refuse acceptance of the shipment.
4. NOTICE OF THE CUSTOMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
   • The customer, in accordance with the law, has the right to withdraw from the purchase contract within 14 working days from the day:
5. Conclusion of the contract, in the case of a contract for services or a contract for the supply of digital content not supplied on a tangible medium;
6. the customer or a third party designated by them, other than the carrier, takes possession of the goods when the contract relates to the sale of goods.
7. the customer or a third party designated by them, other than the carrier, shall take over the goods when they have been delivered separately and the last item has been delivered.
8. the customer or a third party designated by them, other than the carrier, shall take over the last item or piece when the goods consist of multiple items or pieces and are delivered separately.
9. the customer or a third party designated by them, other than the carrier, shall take over the first delivered goods when the goods are delivered repeatedly during a defined period.
   • When exercising the right to withdraw from the contract, the customer informs about their decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or email) to the address of the seller provided above. For this purpose, the customer may use the model withdrawal form, which was sent to them together with the order confirmation and is also an annex to these GTC. The customer can fill out and send the model withdrawal form or any other clear statement of withdrawal from the contract. The withdrawal period is deemed observed if the customer sends the notice of exercising the right to withdraw from the contract before the withdrawal period expires.
   • After withdrawal from the contract, all payments made by the customer in connection with the conclusion of the contract, especially the price, including the costs of delivering the goods, will be refunded. This does not apply to additional costs if the customer chose a different type of delivery than the cheapest standard delivery offered by the seller. The payments will be refunded to the customer without undue delay, no later than 14 days from the day the notice of withdrawal from the contract is received by the seller. The refund will be made using the same payment method that the customer used for the initial transaction, unless the customer expressly agrees to a different payment method, and without charging any additional fees.
   • The payment for the goods will be refunded to the customer only after the returned goods are delivered back to the seller’s address or upon presentation of a document proving the shipment of the goods back, whichever occurs sooner. The customer shall return the goods or deliver them to the seller’s address no later than 14 days from the exercise of the right to withdraw from the contract. The deadline is considered met if the goods are sent back before the expiration of the 14-day period. The customer bears the direct costs of returning the goods. The customer is only responsible for any decrease in the value of the goods resulting from handling them in a way other than necessary to ascertain the nature, characteristics, and functioning of the goods. The customer bears the costs associated with returning the goods to operation.

• If the customer has requested the commencement of services during the withdrawal period, they are obliged to pay the seller the price for the services actually provided until the day they notified the seller of the decision to withdraw from the contract.

• The option to withdraw from the contract upon delivery of goods or provision of services is excluded for items according to this list:

1. provision of a service if its provision began with the explicit consent of the customer and a declaration that they were duly informed that by giving this consent, they lose the right to withdraw from the contract after the complete provision of the service, and at the same time, they received confirmation of giving this consent, and if the service has been fully provided.
2. sale of goods made according to the special requirements of the customer, custom-made goods, or goods specifically intended for an individual customer.
3. sale of goods that, due to their nature, may become inseparably mixed with other goods after delivery.
4. provision of services related to activities during leisure time, according to which the seller undertakes to provide these services at an agreed-upon time or within an agreed-upon period (this primarily includes tickets for a course, event, or other activity).
   • In case of purchasing tickets for courses or other events, the seller is obliged to promptly inform the customer about the cancellation of the course or other event on the social network profile Facebook (facebook.com/NoseneSecondhand) or on the website www.nosene.sk, or by email or phone, if such contact information for the customer is available. The customer has the right to apply the paid amount to another course or event offered by NOSENE, or the right to a full refund of the amount paid.
5. PERSONAL DATA PROTECTION
   • All personal data provided by the customer in the context of ordering goods is necessary for processing the order, valid conclusion of the purchase agreement between the seller and the customer, and fulfillment of all obligations arising from the contract between the seller and the customer. The provision of personal data occurs when the customer submits the order or registers customer data on the seller’s website – nosene.sk or through the profile on the social network Facebook (www.facebook.com/NoseneSecondhand), to the extent of the data specified in the order form or registration form.

In the case of registration, this data is stored in a protected database on the server so that it does not have to be re-entered each time the customer visits. This data is processed by the seller only for the purpose of order processing. The customer can change their data and other settings at any time or. update your account on the www.nosene.sk website. If the customer wishes to cancel their registration, they can do so by email. The customer’s account will thus be deactivated and the data deleted within 10 days of receipt of the revocation of consent.

• The client can check his personal data any time after logging in on www.nosene.sk and in case of a change the client can do so via his account on www.nosene.sk website.

The Seller shall not disclose, make available or provide the Customer’s personal data to any other entities, except for entities with which cooperation is necessary for order processing. These are mainly banks (name and surname), delivery services (delivery address) and Slovenská pošta, a.s. (delivery address). However, these data are always provided on a one-off basis for the processing of a specific order and the fulfilment of the seller’s obligation under the purchase contract. The Seller shall carefully secure the database of personal data against damage, destruction, loss and misuse.

• The period of collection and processing of personal data coincides with the duration of the customer’s registration on the website of the online store. For billing, record-keeping, debt collection, and handling of claims for the provided service, for processing participant submissions, asserting rights, or fulfilling other obligations imposed by generally binding legal regulations, the seller is authorized to keep records of personal data even after the termination of the purchase agreement.
• The customer may assert all their rights as a data subject in writing with the seller, according to the relevant provisions of Act No. 122/2013 Coll. on the protection of personal data and on amendments and supplements to certain laws, as amended. The customer also has the right to file a motion to initiate proceedings for the protection of personal data with the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava.

1. OTHER PROVISIONS
   • ny disputes between the Seller and the Customer can also be resolved through an out-of-court dispute resolution. The entity for out-of-court dispute resolution is the ‘Slovenská obchodná inšpekcia, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27,’ or another authorized person listed in the list of alternative dispute resolution entities (the list is available on the website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show).
   • The complaint procedure is governed by the seller’s complaint regulations. The wording of the complaint regulations is located in the e-shop link.
   • These general terms and conditions are governed by the legal regulations in force in the Slovak Republic.
   • The legal relationships established by the purchase agreement shall be governed by the provisions of the purchase agreement (i.e., the binding order and order confirmation, or individually agreed conditions), the provisions of these general terms and conditions, and relevant legal regulations. The provisions of the purchase agreement take precedence over the provisions of these general terms and conditions and the dispositive provisions of generally applicable legal regulations.
   • The customer declares that they have acquainted themselves with these Terms and Conditions and undertakes to comply with them.
   • The seller reserves the right to change these Terms and Conditions. The Terms and Conditions or their amendments are valid and effective from their publication on the seller’s website. Legal relationships arising from the purchase contract are always governed by the general terms and conditions effective at the time of the binding order for the goods.
   • These Terms and Conditions come into effect on March 17, 2017.

COMPLAINTS PROCEDURE

NOSENE s.r.o

with its registered office at Stromová 54, 831 01 Bratislava – Nové Mesto, Slovak Republic Registered in the Commercial Register of the District Court Bratislava I, sec. Sro, insert no. 111075/B IČO: 50 291 203 , VAT: 2120277896, ID VAT: SK2120277896

Customer’s right to claim for purchased goods

If you wish to claim the purchased goods, please contact us directly at the shop, by phone at tel. 0917 820 679 or by e-mail at eshop@nosene.sk.

Please bring or send the returned goods (preferably after agreement with us) purchased via the Internet to NOSENE s.r.o., Obchodná 48, 811 06 Bratislava. We recommend that you send the goods as a parcel by registered mail. Please do not send goods to us by cash on delivery. Please include a copy of the proof of purchase that we sent you with the goods.

The customer is not entitled to claim defects for which a discount has already been granted and which the seller informed him about when selling the goods in question. The customer is obliged to inspect the goods upon receipt in order to detect any damage. In the case of online purchases, we are not responsible for any damage caused by the carrier.

Seller’s liability

When selling the goods, the seller is responsible for the fact that the goods are free from defects and of normal quality. The Seller shall be liable for defects in the goods sold upon receipt of the goods and for defects that occur after receipt of the goods within the warranty period.

For used items, the seller is not liable for defects caused by their use and wear and tear.

Warranty period

The warranty period for goods purchased in the online store is 24 months as standard, in the case of used goods 12 months. The warranty period begins on the date of receipt of the goods by the customer.

If the goods have a longer warranty period, the Seller is obliged to issue the Customer with a duly completed and confirmed warranty certificate at the time of sale, which specifies the terms and scope of this warranty. If the claim is settled by replacing the defective goods with a faultless one, the warranty period for the new product is 24 months from the receipt of the new goods /applies to new goods with the original tag/.

We will handle any claims to your satisfaction by individual agreement with you and in accordance with the applicable law.

When identifying defects in the claimed goods, we follow the legal provisions of the Civil Code. We are obliged to remedy the defects without undue delay or, if possible, to replace the goods at your request. If there is a defect which cannot be remedied and which prevents the goods from being properly used as a non-defective item, you have the right to have the goods replaced or to withdraw from the contract.

The complaint will be processed as soon as possible, but no later than 30 days after the claim is made and the goods are received. You will be informed about the result of the complaint immediately after the end of the complaint procedure by e-mail and together with the goods you will receive a complaint protocol, which will confirm that the customer has complained about the sold goods or services and will also explain how the seller has handled the complaint.

We will handle the claim in one of the following legal ways:

• by handing over the repaired goods;
• by exchanging of the goods;
• by refunding the purchase price of the goods;
• by providing a reasonable discount on the price of the goods. When determining the amount of the discount, the extent of the defects of the claimed goods shall be taken into account. Generally, a one-off discount of 10% can be granted on goods with an irreparable defect;
• by reasoned rejection of the claim.

Final provisions

Summary of the complaint procedure:

1. Inform us about the complaint directly at the store, by phone at the number 0917 820 679, or by email at eshop@nosene.sk
2. Send the goods by post or another courier company, or deliver it personally to the retail location NOSENE at the address Obchodná 48, 811 06 Bratislava. Please do not send the goods as cash on delivery.
3. include the reason for the complaint, your address, telephone number and contact email;
4. please also attach a proof of the acquisition of the claimed goods in our shop (proof of purchase).

We will handle your claim as quickly as possible, but no later than 30 days from its occurrence, i.e. receipt of the claimed goods in person or from the post office or courier company.

This Complaint Procedure comes into force: 17.03.2017

Supervisory authority:

SOI Inspectorate for the Bratislava Region

Prievozská 32,

P.O. Box 5,820 07 Bratislava 27

Supervision Department

Tel: 02/ 58272 172; 02/58272 104
fax no.: 02/ 58272 170